Contact information
Contact MOIS
The fastest way to reach us, and the way we prefer for anything to do with an order, a return, a refund or a subscription, is email. Email gives both of us a written record.
We answer during business hours, Monday to Friday, and aim to reply within 1 to 2 business days.
What to include
- Your order number
- The email address you used at checkout
- For a damaged or incorrect item, photographs of the item and the packaging
Returns
Please do not post anything to us before contacting us. Returns are by approval only, and we will email you a return address once a return has been approved. Items sent without an approved return request cannot be accepted, processed or refunded. See our Refund Policy for the full detail.
Business details
Mantch Group LLC, trading as MOIS
1309 Coffeen Ave STE 1200, Sheridan, WY 82801, United States
This is our registered business address for legal and correspondence purposes. It is not a returns address and it is not staffed for deliveries; parcels sent there without an approved return will not be processed.